Overview
Aurelia Crystals ships wholesale orders worldwide. This policy explains how shipping is calculated, what to expect, and how delivery works for trade customers.
Shipping Rates
- Free shipping applies to orders over the free-shipping threshold shown at checkout.
- Orders below the threshold are charged the flat shipping rate shown at checkout.
- Shipping charges are calculated and displayed at checkout before you complete your order.
Exact rates and thresholds are always shown at checkout for your order and destination.
Order Processing
Orders are prepared once payment is confirmed. Processing time before dispatch varies depending on order size, stock availability, and whether custom or OEM requirements are involved. If your order needs longer than usual, we will let you know.
Delivery Times
Transit times vary by destination and shipping method. Delivery estimates are provided as a guide and are not guaranteed. Delays can occur due to customs clearance, carrier issues, public holidays, or events outside our control.
Tracking
Where tracking is available, tracking details are sent once your order is dispatched so you can follow its progress.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, or handling charges levied by your local authorities. These charges are the customer’s responsibility and are not included in the product price or shipping charge. We cannot control or predict these amounts, and they are not refundable by us.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If an order is returned to us as undeliverable, we will contact you to arrange reshipment, which may involve additional shipping charges.
Lost or Delayed Shipments
If a shipment is delayed or appears lost in transit, contact us and we will work with the carrier on your behalf. Please allow a reasonable investigation period before a replacement or refund can be considered.
Service Areas
We ship to a wide range of international destinations. If your destination is not available at checkout, or you would like to discuss consolidated or freight shipping for larger orders, contact us at chuanchengfan (at) gmail.com or through our Contact page.