Overview
Aurelia Crystals (“we”, “us”, “our”) operates this website to provide wholesale crystals to businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This site is intended for business and trade customers.
Information We Collect
- Information you provide: name, business name, email address, phone number, billing and shipping addresses, and order details when you place an order, request a catalog, or contact us.
- Order and account information: products ordered, order history, and account preferences if you create an account.
- Automatically collected information: IP address, browser type, device information, pages viewed, and referring URLs, collected through cookies and similar technologies.
- Payment information: payments are processed by third-party payment providers. We do not store full payment card numbers on our servers.
How We Use Information
- To process and fulfil orders, including shipping and customer support.
- To respond to wholesale inquiries, catalog requests, and OEM/ODM questions.
- To operate, maintain, and improve our website and services.
- To send transactional messages such as order confirmations and shipping updates.
- To detect, prevent, and address fraud, abuse, and technical issues.
- To comply with legal obligations.
Sharing of Information
We do not sell your personal information. We may share information with service providers who help us operate our business, including payment processors, shipping carriers, logistics partners, email providers, and analytics providers. These providers are permitted to use the information only to perform services on our behalf. We may also disclose information where required by law or to protect our rights.
International Transfers
We operate internationally and may transfer and process information in countries other than your own, including where our suppliers and service providers are located. We take reasonable steps to protect information in accordance with this policy.
Cookies
We use cookies and similar technologies to keep your cart and session working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect how the site functions, including the shopping cart.
Data Retention
We retain information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, and reporting requirements.
Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. To make a request, contact us using the details below. We will respond in accordance with applicable law.
Children
This site is intended for business customers and is not directed to children. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Contact Us
For privacy questions or requests, contact us by email at chuanchengfan (at) gmail.com or through our Contact page.